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REFUND/EXCHANGE
By making a purchase from our store you are agreeing with our policy.
If you are not satisfied with your purchase, we will gladly refund or exchange your watch within 30 days of arrival of the watch at your shipping destination.
IMPORTANT:
Some rare models of watches can be out of stock at a supplier on the moment of purchase.
We'll notify you with this situation if happens within 5 days after purchase.
We'll offer you to choose another (very close to the original) model or full refund of your payment.
Our watches carry 60 days manufacturers’ warranty.
Here are the options:
- Write us an email at stating the problem.
- Let us know whether it is a refund, exchange, or repair under the manufacturer’s warranty. We need your order number, and approximate purchase date.
- We will send you a return code in the email. Please, enclose this code to the package. We will as well provide the address where you should send the item you want refunded, exchanged or repaired.
Note:
- To get refund or exchange the watch must be in the same condition you received it. We are able to make refund/exchange after receive item back from you only.
- We are unable to exchange items except you received a damaged, defective, or incorrect item
- If you removed any links you must return them with the watch. If any links are missing, your watch will not be exchanged or refunded.
- We cover only manufacturers' defects under warranty. This does not imply intentional damage, or damages caused by general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight to prevent water from penetrating. If we detect any damage caused by the crown not being tight, we are not likely to cover the damage.
- Intentional crown/stem damages are not covered. In most cases, crown/stem damages result from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product.
- We cannot accept returns if occur confiscation of your watch by Customs of your Country.
- We cannot accept returns of certain items that is returned more than 30 days after delivery.
- We cannot accept returns of certain items that is gas-powered or contains flammable liquids.
- If we cannot repair the item, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In most cases, we repair the items having manufacturers' defects.
Please insure your return. We are not responsible for shipping damages. You are responsible for shipping costs back to us.
If price of the exchanged item is higher than original purchase, please enclose a payment for the price difference. If the price of the exchanged item is lower, we will issue a refund for the difference in price.
In case of package being lost, there is a 30- day waiting period before refund. This allows us to track and place a claim on package.
Please allow up to two weeks for exchange to arrive.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies
If you have any questions, please contact us.
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